At this time we only ship within the United States. All retail orders are typically shipped out in 1-2 business days, but may take longer at any given time, for any given reason.  We ship via USPS first class or priority mail which then typically takes an additional 2-4 days for the product to arrive (within the 48 contiguous States). Shipping times are not guaranteed and are subject to change at any time for any reason. Please note that at this time USPS will not deliver to Military Bases. If you place an order to one of these locations your order will be placed on an indefinite hold and you may be banned from future purchases at our sole discretion. 

Once a package leaves our facility and/or makes it into the possession of the carrier, Mellow Fellow is no longer liable for the status or location of your order. Note that any attempt or request to cancel or chargeback an order after it is placed or shipped, will be viewed as attempted fraud and a violation of our Terms of Service, and we may, in our sole discretion, prevent you from ordering from any or all websites and retail locations operated by us or our affiliated companies. If we deem your interactions with Mellow Fellow to be fraudulent, extortive, or suspicious in any way, as determined by Mellow Fellow, in our sole discretion, we may share your information with other companies as someone associated with a high fraud risk. This may cause others to not sell to you or otherwise transact any form of business with you. This may also lead to others commenting on your interactions with Mellow Fellow.

You accept all of these potential outcomes as part of your request to cancel your order, seek a refund, force an outcome on your order, or extort product or money from Mellow Fellow, as defined by Mellow Fellow, in our sole discretion, at any given time now or in the future. 

All questions emailed to customer service will be answered as quickly as possible but are not guaranteed a response. There is no right of privacy to anything you send to Mellow Fellow customer service, whether written, telephoned, or communicated in any way. Mellow Fellow uses a USPS address verification system. If your address is not confirmed you will receive a phone call or email from our customer service department. In certain cases this may delay your order. If we do not receive a response within 48 hours of the final attempt (all “final attempts” will be specified in a voicemail message and/or email to the contact information provided on the order), your order is subject to be canceled and refunded without your consent. 

Based on the value of your order, Mellow Fellow customer service department may reach out to you to verify additional information to ensure the accuracy and legitimacy of the order. In certain cases this may delay your order. If we do not receive a response within 48 hours of the final attempt (all “final attempts” will be specified in a voicemail message and/or email to the contact information provided on the order), your order is subject to be canceled and refunded without your consent. Shipping times are not guaranteed and are subject to change at any time for any reason.